POLICIES
This page comprises the Policies as required for the reference of the customer. For other statutory or regulatory policies, please refer to theRegulatory Disclosuressection.Safe Deposit LockerPolicy On Resolution Framework 2.0 For COVID-19 Related Financial StressAppointment Of Statutory AuditorCustomers LiabilityFair Practice Code For LendersDeposit PolicyCompensation PolicyCheque Collection PolicyPolicy On Collection Of Dues And Repossession Of SecurityPolicy On Lending To MSMELending PolicyCustomer Rights PolicyWhistle Blower
Door Step Banking PolicyCSR PolicyCode Of Conduct Of Direct Selling AgentsEquitas Mpower Private PolicyKnow Your Customer (KYC) And Anti Money Laundering (AML)Policy On Debit Card / Co-Branded Debit Card InstrumentData Privacy PolicyMobile Banking Privacy PolicyEquitas Mpower Privacy PolicyBanker On Wheels Mobile Application Privacy Policy
Door Step Banking PolicyCSR PolicyCode Of Conduct Of Direct Selling AgentsEquitas Mpower Private PolicyKnow Your Customer (KYC) And Anti Money Laundering (AML)Policy On Debit Card / Co-Branded Debit Card InstrumentData Privacy PolicyMobile Banking Privacy PolicyEquitas Mpower Privacy PolicyBanker On Wheels Mobile Application Privacy PolicyWhistle Blower Policy
SCOPE:
Misuse / Abuse of Authority
Corruption
Frauds
Manipulation of data / documents
Any other act which affects the interest of the company adversely and has the potential to cause financial or reputational loss to the company
Any whistle blower who observes any unethical and improper practices or alleged wrongful conduct shall make a disclosure to, vigilance@equitasbank.com,md@equitasbank.comas soon as possible but not later than 15 consecutive calendar days after becoming aware of the same. However, any complaint received after the aforesaid period of 15 days may be accepted at the discretion of the Chief of Internal Vigilance / MD.
EXCLUSIONS:
The following does not fall under the purview of Vigilance
Customer Complaints / Grievances
Issues related to personal grievance
Sexual harassment
Complaints which are frivolous in nature
Unfounded allegations against employees
