Reporting of unauthorized transaction (transaction not done by you)

Dear customer, 

Spotted a transaction not done by you? Please  use our NetBanking or MobileBanking to block your account / debit card immediately to protect it from further such transactions or  call our toll free number 18001031222 / international number: +91-44-4004-8500.

 
To report Unauthorized Transaction (Click Here).

How to block your Internet Banking / Mobile Banking / Debit Card via SMS and report unauthorized transactions?

  • To Block your Internet Banking, send SMS to 7039000167 by typing Block IB from your registered mobile number.
  • To Block your Mobile Banking, send SMS to 7039000167 by typing Block MB from your registered mobile number.
  • To Block your Card, send SMS to 7039000167 by typing BLOCK CARD XXXXXX (last 6 digits of card) from your registered mobile number.

 

How to block your account / debit card using NetBanking and report unauthorized transactions.

  • Login to NetBanking using your User ID & password.
  • Go to Account Statement and select date to view the transactions.
  • Click on the selected disputed transaction (hyper link Raise a fraud dispute).
  • Account / Debit card will get blocked and Service request number will be provided for further reference.
  • Bank representative will connect with you on the registered mobile number for investigation.

 

How to block your account / debit card using MobileBanking and report unauthorized transactions.

  • Login to MobileBanking using your MPIN or Biometric.
  • Go to Account Statement and select date to view the transactions.
  • Click on the selected disputed transaction (hyper link Raise a fraud dispute).
  • Account / Debit card will get blocked and Service request number will be provided for further reference.
  • Bank representative will connect with you on the registered mobile number for investigation.

In addition to reporting unauthorized electronic banking transactions to the bank, also report the incident to National Cyber Crime Helpline,