enquiry-icon REGISTER YOUR MORATORIUM / EX-GRATIA RELATED GRIEVANCES

Register your Moratorium / Ex-gratia Grievances

At Equitas Small Finance Bank, we constantly endeavour to provide the best customer experience to our clients. However, should there arise the need for any customer to highlight any areas of service deficiency/concerns with regards to Moratorium or Ex-Gratia payment, request you to register your grievance by filling the form below.

Register your Moratorium Ex-gratia

Grievance Redressal Procedure

Level 1

Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.

You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.

(or)

Contact us at our Toll Free Number 1800 103 1222 or write to us through the email address: customerservice@equitasbank.com

Level 2

If you are not satisfied with your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our Nodal officers will assist in resolving the issues for you.

NODAL OFFICERS:

 

SOUTH

 

SOUTH 1 (TN)

Mr. Balaji Sadasivam
Equitas Small Finance Bank Ltd
Bhaggyam Galleria
New no. 18, Old no. 80 Bazulla road,
T Nagar
Chennai - 600017
Mobile: 7550288399 
E-mail: balajisadasivam@equitasbank.com

 

SOUTH 2 (AP, Karnataka and Telangana)

Mr. Mayank Sharma
Equitas Small Finance Bank Ltd
No -1011, Ground Floor,
Sri Krishnapoorva Arcade,
26th Main, Jayanagar 4th T Block,
Bangalore - 560041
Mobile: 9873970070
E-mail: mayanks@equitasbank.com

 

NORTH

Mr. Aman Gupta
Equitas Small Finance Bank Ltd
Office Nos. 507, 508 & 509
5th floor, Tower A,Unitech
Business Park South City – 1,
Near Huda Metro Station,
Gurgaon – 122001. (Haryana)
Mobile : 9560920873

 

WEST

Mr. Devon Srinivas Bhandary
Equitas Small Finance Bank
2nd Floor, Silver Metropolis Building,
Off Western Express highway Goregaon East,
Mumbai-400063
Mobile: 9326446695

Level 3

If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) at the e-mail address pno@equitasbank.com

Contact Details of Principal Nodal Officer Designate  
Name Of the Principal Nodal Officer Designate : Mr. Prabhakaran A
Address of the Principal Nodal Officer : Equitas Small Finance Bank Ltd,
  4th Floor, Spencer Plaza, Phase II,
  No:769, Anna Salai,
  Chennai – 600002.
Telephone Number : 044-30898001
Level 4

If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman of your region. For complete details on the Banking Ombudsman Scheme, please refer to the following link: https://rbidocs.rbi.org.in/rdocs/Content/PDFs/BOS2006_2302017.pdf

For Grievance Redressal Policy, English  | Tamil  | Kannada  | Telugu  | Hindi