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At Equitas Small Finance Bank, we constantly endeavour to provide the best customer experience to our esteemed clients. However, should there arise the need for any customer to highlight any areas of service deficiency/concerns, there are multiple avenues that a customer can approach for timely acknowledgement and resolution of concerns/complaints.

Register Your Feedback

Grievance Redressal Procedure

Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.
Contact us at our Toll Free Number 1800 3000 1222 or write to us through the email address:
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) at the e-mail address
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman of your region. For complete details on the Banking Ombudsman Scheme, please refer to the following link :
For Grievance Redressal Policy, click here