enquiry-icon REGISTER A GRIEVANCE

Register a grievance

At Equitas Small Finance Bank, we constantly endeavour to provide the best customer experience to our esteemed clients. However, should there arise the need for any customer to highlight any areas of service deficiency/concerns, there are multiple avenues that a customer can approach for timely acknowledgement and resolution of concerns/complaints.

Please note that if your complaint is not resolved within 30 days, you may approach the Banking Ombudsman and not prior.

Register a grievance

Grievance Redressal Procedure

Level 1

Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.

You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.

(or)

Contact us at our Toll Free Number 1800 103 1222 or write to us through the email address: customerservice@equitasbank.com

Level 2

If you have not received a satisfactory response at Level 1 with 7 working days, please send an e mail to our Nodal Officer at nodalofficer@equitasbank.com.

 

Name:  Smitha Kumar

Address
Equitas Small Finance Bank
4th Floor #769, Spencers Plaza Mall, 
Anna Salai, Chennai – 600002
Phone no : 044-40048570


Since this is an escalation to the Nodal officer, giving a first call resolution on the phone might not be possible.

Level 3

If you have not received a satisfactory response at Level 2 within 7 working days, please send an e mail to our Principal Nodal Officer at pno@equitasbank.com.


Name: Dheeraj Mohan
Address
Equitas Small Finance Bank
4th Floor #769, Spencers Plaza Mall, 
Anna Salai, Chennai – 600002

Phone no : 044-40048560


Since this is an escalation to the Principal Nodal officer, giving a first call resolution on the phone might not be possible

Level 4

If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman of your region. For complete details on the Banking Ombudsman Scheme, please refer to the following link: https://rbidocs.rbi.org.in/rdocs/Content/PDFs/BOS2006_2302017.pdf

For Grievance Redressal Policy ,click here