Overview
Introducing the all-new Equitas Equip - Mobile Banking App with improved performance and a seamless user interface. Equitas 2.0 takes your banking to the next level, making your financial management easier and more secure. Download the app now for Seamless Banking, Safe and Secure Fund Transfers, Achieving dreams through Goal Based Deposits, Easy Card Management, Hassle-free Bill Payments and much more.
Features
How to get started?


FAQs
1. How to login to Equitas mobile banking app?
If you are a registered user, you can login by following the simple steps given below to access your account(s):
Open our Mobile Banking app & login either with 4 digit MPIN (or) by using facial recognition (or) using finger print basis your login settings.
2. Can a minor register for mobile Banking facility
Minors are given mobile banking access with guardian's consent as below:
• If less than 10 years - View only access.
• From 10 years to less than 18 years - View & transaction rights are given with lower limits.
3. Can a HUF avail mobile Banking facility?
For HUF accounts, this facility is given only for Karta.
4. After how many incorrect attempts will the MPIN get blocked?
The MPIN will get blocked after 3 consecutive incorrect attempts.
5. What is the validity of Mobile Banking PIN?
Mobile Banking PIN is valid for 365 days post which they will expire. Hence it is recommended to reset well within the expiry date.
6. When will my MPIN get unblocked?
MPIN will get automatically unblocked within 30 minutes from the time it was blocked.
7. Can the MPIN be reset immediately once it gets blocked?
Yes, you can reset it immediately.
8. Are there any conditions while setting MPIN?
MPIN should not have consecutive numbers like “1234”, “4567” (or) repeat numbers like “1111”, “4444”, etc.
9. How to reset MPIN?
You can reset your MPIN using 'Forgot MPIN' option in the following ways:-
• Aadhaar number if updated in our records
• Linked debit card details
• nternet banking login id & password
10. Can I sign-up for Mobile Banking with any mobile number?
You can sign-up only with the registered mobile number as per our Banking records to receive OTP during the sign-up process.
Additionally the registered mobile number SIM should be present during sign-up and login process.
11. Will I receive the OTP to registered mail id during sign-up process?
Currently this facility is not made available in our Mobile Banking.
1. Error message - "Insert Registered SIM"
You should register & login to your mobile banking with the registered mobile number SIM card present in your device.
2. Error message - "Account does not exist"
This service requires a one time registration using any of the following channel options post which you can sign-up & login:
• Customer contact Centre
• Chat with executive
• Write to customerservice@equitasbank.com from registered mail id
• Branch
3. Error message - "Oops! one or more information entered does not match, please try again:
The details entered should be as per our Banking records. Please try again by entering the correct information.
4. Error message - "Failed to fetch user session"
This service requires a one time registration using any of the following channel options post which you can sign-up & login:
• Customer contact centre
• Chat with executive
• Write to customerservice@equitasbank.com from registered mail id
• Branch
5. Unable to do transactions in Mobile Banking. Technical error messages received.
We recommend the following as a basic trouble-shoot for your issue:
•Please clear history, cache, cookies in your app.
• Logout & re-login to your account.
• Update the Mobile Banking app version.
• Uninstall and reinstall the app (or) try from a different mobile handset.
If the issue still continues, please write to us from your registered mail id along with the error screenshot if any.
6. OTP not received
We recommend the following as the basic trouble-shoot for your issue:
• Please resend the OTP or opt for on-call OTP.
• Switch on and off airplane mode.
• Check your mobile network.
• If you are using a basic mobile phone, clear your SMS inbox.
If the issue still continues, please write to us from your registered mail id along with error screenshot if any.
7. Facing errors & unable to transfer funds through Mobile Banking.
We recommend the following as the basic trouble-shoot for your issue:
• Check your transaction limits under the option Profile - Settings - Transactions Limits'
• Additionally check whether the amount falls within the defined transfer more.
• Clear history, cache, cookies in your app.
• Logout & re-login to your account.
• Uninstall and reinstall the app (or) update the Mobile Banking app version.
• Try from a different mobile handset.
If the issue still continues, please write to us from your registered mail id along with the error screenshot if any.
1. Can I view my contact & personal details given in the banking records?
You can view the details under the 'Profile' section by tapping your profile image.
2. Can I view my CKYC number in mobile banking
Post login, tap the profile image. The CKYC field will be displayed. Now tap the eye option view your CKYC #
3. How to enable face id or biometric based login
Login to our mobile banking app & go to 'Profile' option by tapping your profile image. You can set your login preferences using the option 'Activate face id / finger print'
1. How to apply for a Cheque Book through Mobile Banking?
You can apply for cheque book by choosing the path: Accounts - Cheque services - Cheque book request
2. How to stop a cheque through Mobile Banking
You can opt for cheque stop payment by choosing the path: Accounts - Cheque services - Stop cheque pay
3. How to change the nominee for my account?
You can opt to modify or update nominee by choosing the path: Accounts - Manage nominee
4. For Statement Download. What is the password to open it?
To view your statement, enter your date of birth in DDMM followed by the first 3 alphabets of your name in capital letters.
• Example1 - SURAJ KUMAR - 15/12/1955
• Password will be 1512SUR
• Example2 - D.J.Durgaprasad - 20/01/1984
• Password will be 2001DJD
For company accounts, enter the PAN number as the pasword.
5. Upto how many years can I download statements
Statement of account can be downloaded up to 6 financial years
6. Can I setup Standing instructions to other accounts online?
You can setup standing instructions by choosing the path: 'Send money' option from dashboard screen - 'Recurring payments' for registered beneficiaries.
7. Can I link my Equitas Bank account to Income Tax portal using Mobile Banking?
As per the Income Tax norms, currently this service can be availed only from Internet Banking.
8. How to link Bank account for E-filing of Income Tax?
This service is available only through our internet banking services. Post login, select 'Tax' option from the menu & follow the instructions to link your account. Please note the mobile number & email id updated in income tax portal should match with the Banking records.
9.How to unblock my account?
• If you had initiated the account block through internet or mobile banking, you can place unblocking request using the path 'Accounts - Unfreeze account' option
• If the account block was initiated by the Bank, write to us from your registered mail id (or) Chat with executive (or) visit Branch.
10. How to block my Bank account?
You can block your account instantly using the path 'Accounts - Freeze account' option
Alternately you can also contact the below channel options to get serviced:
• Contact customer care
• Chat with executive
• Write to customerservice@equitasbank.com from registered mail id
• Visit Branch.
1. How to set my OTP preference for online transactions?
To avail this service, please write to customerservice@equitasbank.com from the registered mail id. The following conditions apply:
• Your account should be KYC compliant & in active status.
• You shouldn't have changed your registered email id in the last 180 days.
• OTP will be sent to both registered mobile # and email id.