Neo Banking
Neo Banking
Important notice
Digital HKYC account opening via FinTech partnerships ceased effective February 2024
Existing Fintech active customer accounts shall remain active and for banking services, please download the Equitas Mobile banking / register for Equitas Internet banking
NEO BANKING
Few years back, if we had said that you can now bank without visiting an actual bank, people would have laughed it off. But, branchless banking is now a reality and how! It has disrupted the traditional banking landscape. Our approach is truly reflected in our digital onboarding with neo banking partners and our service delivery through video banking / video KYC conversions. Bank smarter, simpler and safer. Add the X factor to your banking experience and gear up for something extraordinary!
FAQs
1. Can I open a digital savings account basis fintech partnership mobile app? Does the bank offer limited KYC digital Accounts?-
No - Unfortunately, Equitas Small bank has ceased new to bank customers through fintech partnership and limited KYC digital accounts effective February 2024. However, you can directly open a digital full KYC savings account with Video KYC by clicking on https://inet.equitasbank.com/Selfe/?tpp=home or alternatively by downloading the Equitas mobile application in playstore / iOS store
2. I have an existing Fintech based digital account with Equitas bank in partnership with NIYO / FREO. Will that be active?+
Equitas FREO – The partnership ends effective December 15th and to continue with transactions / banking services, please download Equitas Mobile banking app or register and login via https://inet.equitasbank.com/EquitasConsumerApp/
Equitas NIYO – At present the existing customers continue to use the NIYO X / NIYO Global app to manage their banking account and Transactions. Bank will communicate on the partnership closure date thru all available channels and post which customer can download Equitas Mobile banking app or register and login via https://inet.equitasbank.com/EquitasConsumerApp/
3. What happens to the Savings account / Debit card offers provided by fintech partners on cards / service charges?+
Digitally opened Equitas account via fintech partnerships will carry offers provided by fintech’s on promotional basis and is subject to change from time to time and the partnership engagement period. Any offers outside the bank’s services will be under the purview of FinTech’s that have marketed the offering. Any changes in banking related services, debit card forex rates or any service fees should always be referred to Schedule of charges available in Equitas bank website and bank’s communication via channels to be referred upon for the latest changes.
4. What is the process of closing my digital savings account?+
If you’re in a location where Equitas bank branch is available, you may wish you visit the branch - https://locate.equitasbank.com/. Alternatively, you may send us an email with your details to customerservice@equitasbank.com for assistance.
5. I want to continue my relationship with Equitas bank, what should I do?+
Customers holding an active relationship with Equitas Small bank account for a Savings account can register for Equitas Internet or Mobile banking. Your money remains safe and continues to yield high interest rates in the market with 0 Annual maintenance charges. Click here to know more:
https://www.equitasbank.com/personal-banking/ways-to-bank/mobile-banking/
https://www.equitasbank.com/personal-banking/ways-to-bank/internet-banking/https://www.equitasbank.com/personal-banking/ways-to-bank/aidy-bot-banking/
6. Can I open a joint Digital Equitas Half KYC account?+
No. Currently, joint account can be done only by vising the nearest Equitas bank
7. I have opened a Half KYC savings account. How do I apply for a cheque book & physical debit card?+
Customers with existing limited KYC / HKYC account can convert to full KYC on or before Feb-28th- 2025 by Video KYC or by visiting Equitas Branch in your nearest location. If your account pertains to a non-serviceable location by Equitas, then the account will automatically be closed within 365 years as mandated by regulatory.
8. How do I operate my Digital Equitas savings account if fintech apps such as NIYO / FREO is shut down?+
You may operate it using our Internet or Mobile Banking services by signing up for the facility. – All banking related transactions and services continue to be made available through the bank’s direct channel. For more information, please click on below:
https://www.equitasbank.com/personal-banking/ways-to-bank/mobile-banking/
https://www.equitasbank.com/personal-banking/ways-to-bank/internet-banking/
https://www.equitasbank.com/personal-banking/ways-to-bank/aidy-bot-banking/
9. My account is blocked, and I would like to active the same, what is the process?+
Your Equitas savings account may be blocked for various reasons. This would be to safeguard the account / transactional patterns not in order to declared income or profile / / regulatory direction / non serviceable location etc. You may send us an email with your details to customerservice@equitasbank.com for assistance.
10. How will I know my Virtual Debit Card details?+
You can view your virtual debit card details by logging in to the mobile app downloaded for digital account opening. The card details will be displayed post OTP verification, and the Virtual Debit card is available only for the HKYC / Limited KYC digital accounts
11. I have converted my Digital Equitas account into a full KYC account. I am unable to view my virtual debit card in my Internet/Mobile Banking. What could be the reason?+
The option to view virtual debit card is available only for Equitas Half KYC account holders. You may use the virtual card till your account is half KYC or for a validity period of 1 year. Once your account is converted to Full KYC, virtual card will be blocked, and a new physical card will be issued.
12. How can I block my Equitas bank Debit Card?+
You may block it using Equitas Internet or Mobile Banking or by contacting Equitas toll-free at 1800 103 1222.
13. What will happen if I do not complete my KYC?+
All digitally opened Equitas half KYC account is valid only for 1 year. Hence if KYC process is not completed within 1 year, the bank will close the account & the balances (if any) will be dispatched to you as a DD to your communication address.
14. Where can I check for the schedule of charges?+
NIYO - https://www.equitasbank.com/strapi-dev/uploads/Niyo_Savings_SOC_November_2024_c41bf7ed83.pdf
FREO - https://www.equitasbank.com/strapi-dev/uploads/Freo_Savings_SOC_November_2024_49188e7877.pdf
Always refer to www.equitassbank.com for the latest notices, changes and policy amendments.
Web Privacy Policy - https://www.equitasbank.com/strapi-dev/uploads/Privacy_policy_revised_281de37ad4.pdf
Banking Terms & Conditions –
https://www.equitasbank.com/strapi-dev/uploads/General_Terms_and_Conditions_Oct2024_c45c8b6783.pdf
