Neo Banking
Neo Banking
Important notice
Digital HKYC account opening via FinTech partnerships ceased effective February 2024
Existing Fintech active customer accounts shall remain active and for banking services, please download the Equitas Mobile banking / register for Equitas Internet banking
NEO BANKING
Few years back, if we had said that you can now bank without visiting an actual bank, people would have laughed it off. But, branchless banking is now a reality and how! It has disrupted the traditional banking landscape. Our approach is truly reflected in our digital onboarding with neo banking partners and our service delivery through video banking / video KYC conversions. Bank smarter, simpler and safer. Add the X factor to your banking experience and gear up for something extraordinary!
FAQs
1. Can I open a digital savings account through fintech partnership mobile app? Does the bank offer limited KYC digital Accounts?-
Currently, Equitas Small bank has ceased to on-board new to bank customers through fintech partnerships and limited KYC digital accounts effective February 2024. However, you can directly open a digital full KYC savings account through our official website with video KYC by clicking on https://inet.equitasbank.com/Selfe/?tpp=home Alternatively, you can also open the same by downloading Equitas mobile application from playstore / iOS store.
2. I have an existing Fintech based digital account with Equitas Small Finance bank in partnership with NIYO. Will that be active?+
Your account will be converted to Regular Savings account before 31st May 2025. The schedule of charges for Regular Savings Account is available in the link https://www.equitasbank.com/strapi-dev/uploads/Regular_Savings_SOC_80b99f7cef.pdf
You can continue accessing your bank account and manage your finances by downloading Equitas 2.0 Mobile Banking App from playstore / iOS. Alternatively, you can also sign-up for our internet banking services through the link https://ib.equip.equitasbank.com/login
3. Is there any change in Forex mark-up charges on international debit card transactions?+
Our promotional offer of 0% Forex mark-up charges on international transactions stands closed effective 31st May 2025. Please refer our product SOC from our official website for revised forex mark-up charges.
4. What happens to the Savings account / Debit card / offers provided by fintech partners on cards / service charges?+
Digitally opened Equitas account via fintech partnerships will carry offers provided by fintech on a promotional basis. This is subject to change from time to time and depends on the partnership engagement period. Any offers outside the bank’s services will be under the purview of fintech that marketed the offering. Any changes in banking related services, debit card forex rates or any service fees should always be referred to schedule of charges available on our bank website and bank’s communication for the latest updates.
5. What is the procedure of close my digital savings account?+
If you are in a location where our bank branch is available, you can opt to visit the branch. You can locate the nearest branch by suing the link https://locate.equitasbank.com/
Alternatively, you can write to customerservice@equitasbank.com from your registered mail if for further assistance.
6. What is the procedure to continue my relationship with your bank?+
Customers holding an active savings account relationship at Equitas Small finance bank can register for Equitas Internet or Mobile banking. Your money remains safe and continues to yield high interest rates in the market with zero annual maintenance charges. Visit our official website www.equitasbank.com to know more.
7. What happens if my half-KYC or full KYC account opened through fintech is already closed? Can I reactivate the same or can I open a new digital savings account?+
Closed accounts cannot be reactivated. Further you will not be able to proceed with new digital account opening. Hence you can visit our nearest branch for new account opening https://locate.equitasbank.com/
8. How do I operate my Digital savings account if fintech app - NIYO is shut down?+
You can operate it using our Internet or Mobile Banking services by signing up for the facility. All banking related transactions and services will continue to be made available through the bank’s direct channel options. Visit our official website www.equitasbank.com to know more.
9. My account is blocked, and I would like to active the same, what is the process?+
Your Equitas savings account may be blocked for various reasons. This would be to safeguard the account / transactional patterns not in order to declared income or profile / regulatory direction / non serviceable location etc. You may send us an email with your details to customerservice@equitasbank.com for assistance.
10. How can I block my Equitas Small Finance Bank Debit Card?+
You can block your debit card instantly through the following channel options:
• Internet & mobile banking using the menu path 'Cards - Block card'
• Toll free services - 1800 103 1222 or by connecting to our customer care executive
• Chat with executive (only for account holders from 8AM to 8PM on Bank working days)
Always refer our official website www.equitasbank.com for the latest notices, changes and policy amendments.
For web Privacy Policy:
https://www.equitasbank.com/strapi-dev/uploads/Privacy_policy_revised_281de37ad4.pdf
Terms & Conditions
https://www.equitasbank.com/strapi-dev/uploads/General_Terms_and_Conditions_Oct2024_c45c8b6783.pdf
