Business Model
Designed to deliver quality growth
The segment we operate in is full of exciting opportunities for us to lead in energising communities. Capitalising on our strengths, we focus on creating value for our stakeholders.
CAPITALS
FINANCIAL CAPITAL
MANUFACTURED CAPITAL
HUMAN CAPITAL
INTELLECTUAL CAPITAL
SOCIAL AND RELATIONSHIP CAPITAL
NATURAL CAPITAL
CORE BUSINESS ACTIVITIES
Mission
To create the most valuable bank for all stakeholders through happy employees
- MSE & Mid Corporate Banking
- Emerging Enterprise Banking
- Inclusive Banking
- Consumer Banking
- Outreach Banking
Growth Enablers
- Large addressable market
- Well-diversified asset portfolio
- Customer centricity with a deep understanding of unserved/underserved segments
- Strong retail liability portfolio with a strategic distribution network
- Customised credit assessment procedures for effective credit risk management
- Technology as an enabler to drive operating procedures
- Professional management, experienced leadership and trained employee base
Strategic Focus Areas
- Deepen penetration and drive operational efficiency
- Strengthen liability franchise to further improve cost of funds
- Leverage data for analytics to drive operational efficiency
- Continue to focus on digitalisation to drive growth
- Increase share of non-interest income sources
Values
Customer first
Pride of performance
Ownership
Respect for people
Fair and transparent
Deposits
Net Savers
Mass and mass affluent customers
Total Deposits
`10,788.41 crores
Equitas
SFB
Advances
Net creditors
Bottom of the pyramid customers
Total Advances
`15,366.95 crores
OUTCOME
Financial Capital
Net Profit: `243.64 crores
GNPA: 2.72%
NNPA: 1.66%
ROA: 1.39%
ROE: 9.84%
Manufactured Capital
- Extensive network of branches and ATMs among Small Finance Banks
- Creating omni-channel experience by seamlessly combining physical touchpoints with digital platforms
- Improved customer convenience
Human Capital
- Employee base of 16,104 as on March 31, 2020
- 14,183 Man Days of classroom learning programmes
- 45,043 Man Hours of e-learning programmes
- Women employees constitute 11% of the total workforce
Intellectual Capital
- Industry first features like ‘Facial Recognition on mobile banking app’ introduced to provide enhanced security
- Relaunched Selfe platform to provide customers with digital onboarding option from the comfort of their homes
- Introduced Tab-based onboarding facility for Bank personnel, to meet prospective customers and complete their onboarding digitally, in minutes
- Opened our API kit enabling Banking as a Service (BAAS) facilitating our Bank to collaborate with fintech talent and leverage innovation-led co-creation
- Enabled us to immediately empower most of our employees to Work From Home, when the need arose towards the end of March 2020
Social and Relationship Capital
- 5,94,777 CSR beneficiaries
- Through our Microfinance Loan programmes, we supported ~18,134 persons with disabilities during FY20 and cumulatively over 50,849 persons
- 4,19,512 beneficiaries from health and eye check-up camps
- Over 6,000 students enrolled across seven schools
- 26,228 candidates placed through job placement fairs
- 308 families settled in organised housing through Pavement Dwellers Rehabilitation programme
Natural Capital
- 50,000 saplings distributed
- 45,043 Man Hours of E-Learning Programs
- 96,758 paperless account opened
- Spread awareness among the sanitary workers in Chennai municipal corporation on source segregation and zero waste management concepts
