Important Information for Customers
Business Continuity Plan (BCP)List Of HolidaysNew RBI Guidelines For Current AccountsPositive Pay Confirmation Facility For ChequesTDS Calculation On Cash WithdrawalLegal Entity Identifier (LEI) For Non-Individual EntitiesFAQ On Selfe Full KYC ConversionCharter Of Customer RightsUnclaimed Accounts To DEAF FundTokenization T & CNational Strategy For Financial Inclusion (NSFI) : 2019-24Do's And Don'ts - PhishingAwareness On CKYCRDeposit-Insurance-Credit-Guarantee-CorporationLocal Level Committees - National Trust For The Welfare Of Persons With Autism, Cerebral Palsy, Mental Retardation And Multiple Disabilities Act, 1999List Of Recovery AgenciesSecurities Repossessed Under SARFAESI ActProcedure For Handing Over Original Movable Immovable Property Documents To The Legal Heirs In Case Of Deceased Borrower
Acceptance/Exchange of Coins of all denominations
As per RBI-Master Circular dated April 01, 2021, Banks should facilitate the following:
A. All branches of banks in all parts of the country should provide the following customer services, more actively and vigorously to the members of public so that there is no need for them to approach the RBI Regional Offices for this purpose:
Issuing fresh / good quality notes and coins of all denominations on demand
Accepting coins and notes either for transactions or exchange
B. All branches should provide the above facilities to members of public without any discrimination on all working days.
C. None of the bank branches should refuse to accept small denomination notes and / or coins tendered at their counters
For any assistance on the above, please contact your Branch Manager.
Remarks: Last updated in October, 2021
