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GRIEVANCE REDRESSAL PROCEDURE

Grievance Redressal Procedure Demo

LEVEL 1

Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.

You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.

(or)

Contact us at our Toll Free Number 1800 103 1222 or write to us through the email address: customerservice@equitasbank.com

LEVEL 2

If you are not satisfied with the services/responses of our Branch Manager or Branch Operations Manager, you may approach the Nodal officers as mentioned below.

NODAL OFFICERS:

SOUTH

SOUTH 1 (TN)

Mr. Balaji Sadasivam
Equitas Small Finance Bank Ltd
Bhaggyam Galleria
New no. 18, Old no. 80 Bazulla road,
T Nagar
Chennai - 600017
Mobile: 7550288399
E-mail: balajisadasivam@equitasbank.com

SOUTH 2 (AP, Karnataka and Telangana)

Mr. Mayank Sharma
Equitas Small Finance Bank Ltd
No -1011, Ground Floor,
Sri Krishnapoorva Arcade,
26th Main, Jayanagar 4th T Block,
Bangalore - 560041
Mobile: 9873970070
E-mail: mayanks@equitasbank.com
 

NORTH

Mr. Aman Gupta
Equitas Small Finance Bank Ltd
Office Nos. 507, 508 & 509
5th floor, Tower A,Unitech
Business Park South City – 1,
Near Huda Metro Station,
Gurgaon – 122001. (Haryana)
Mobile : 9560920873
E-mail: amang@equitasbank.com

WEST

Mr. Devon Srinivas Bhandary
Equitas Small Finance Bank
2nd Floor, Silver Metropolis Building,
Off Western Express highway Goregaon East,
Mumbai-400063
Mobile: 9326446695
E-mail: devonb@equitasbank.com

LEVEL 3

If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) at the e-mail address pno@equitasbank.com

 

Contact Details of Principal Nodal Officer Designate
Name Of the Principal Nodal Officer Designate Mr. Prabhakaran A
 

: Equitas Small Finance Bank Ltd,
4th Floor, Spencer Plaza, Phase II,
No:769, Anna Salai,
Chennai – 600002.

: 044-30898001

Address of the Principal Nodal Officer

Telephone Number

LEVEL 4

If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman of your region. For complete details on the Banking Ombudsman Scheme, please refer to the following link:https://rbidocs.rbi.org.in/rdocs/Content/ PDFs/BOS2006_2302017.pdf