GRIEVANCE REDRESSAL FOR BC
What are the Products a BC can source?
In General our BC will assist in resolving the issues for you. For any feedback or complaints kindly follow the below escalation matrix:
GRIEVANCE REDRESSAL PROCEDURE
Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
You may also register your feedback / complaints online through the "Contact us" link if you have registered for netbanking.
(or)
Contact us at our Toll Free Number 1800 103 1222 or write to us through the email address: customerservice@equitasbank.com
If you have not received a satisfactory response at Level 1 with 7 working days, please send an e mail to our Nodal Officer atnodalofficer@equitasbank.com.
Since this is an escalation to the Nodal officer, giving a first call resolution on the phone might not be possible.
If you have not received a satisfactory response at Level 2 within 7 working days, please send an e mail to our Principal Nodal Officer atpno@equitasbank.com.
Since this is an escalation to the Principal Nodal officer, giving a first call resolution on the phone might not be possible
If your complaint remains unresolved/ response not satisfied at bank level within a month of lodging the complaint with bank, then you can write to Banking Ombudsman.
For Integrated Ombudsman Scheme ,click here
Online Complaint | Letter to BO | Information for logging a complaint : RBI toll free |
|---|---|---|
https://cms.rbi.org.in | Reserve Bank Of india, 4th Floor, Sector 17, Chandigarh - 160017 | 14448 Time :-9:30 am to 5:15 pm |
For Grievance Redressal Policy ,click here
